Responsible Gaming

Introduction

At Stay Waiheke Island, we believe online gaming should be enjoyed as entertainment only. Gambling is not a way to make money or solve financial problems. It should be fun, exciting, and within your means. If you find yourself gambling to earn income or recover losses, it's time to seek help.

Age Verification

Online pokies are only for adults aged 18 years and older in New Zealand. We are committed to preventing underage gambling. If you are under 18, please do not access or use any gaming services on this website.

Warning Signs of Problem Gambling

Do you recognize any of these warning signs in yourself or someone you know?

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to win back money
• Hiding gambling activity from family, friends, or partners
• Neglecting work, study, or family responsibilities due to gambling
• Borrowing money or going into debt to gamble
• Feeling anxious, irritable, or restless when not gambling
• Lying about the extent of your gambling
• Using gambling to escape problems or negative emotions
• Failed attempts to reduce or stop gambling
• Risking important relationships, jobs, or opportunities because of gambling

Self-Help Tools

Most online gaming platforms, including SkyCity Online, offer responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a session or timeframe
• Reality Checks: Receive notifications during play sessions to remind you how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently ban yourself from accessing gaming sites
• Session Limits: Set automatic time limits for your gaming sessions

We encourage you to use these tools proactively to maintain control over your gaming.

Support Organizations in New Zealand

If you or someone you care about is struggling with problem gambling, help is available:

New Zealand Resources:

• Problem Gambling Foundation (NZ)
  Free and confidential support for problem gambling
  Helpline: 0800 664 262
  Website: www.pgf.nz
• Gambling Helpline (NZ)
  24/7 free telephone counselling service
  Helpline: 0800 654 655
• Samaritans (NZ)
  24/7 support for emotional distress
  Helpline: 0800 726 666
  Website: www.samaritans.org.nz

International Resources:

• GamCare (UK)
  www.gamcare.org.uk
• GamStop (UK Self-Exclusion Scheme)
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (USA)
  www.ncpgambling.org

Take Action Today

If you suspect you have a gambling problem, please seek help immediately. Problem gambling affects not only you but also your family and loved ones. Support is available, and recovery is possible. Reach out to one of the organizations listed above — they are confidential, free, and staffed by trained professionals who understand what you're going through.

Remember: It's never too late to ask for help. Contact the Problem Gambling Foundation (0800 664 262) or visit www.pgf.nz today.